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One form, four addresses. Pick whichever gets your question in front of the right person fastest.

Every message reaches a person, not a queue that forwards to nobody. If your question is about a specific delivery, include the endpoint id and an event id. If it is about a finding, include the finding id and the domain or repo, never the key itself. Either way, the first reply will have an answer in it rather than a request for details.

Support support@shellorbit.com Leak Alarm findings, delivery failures, endpoint configuration, replay questions. Include the finding or event id, never the key itself.
General contact contact@shellorbit.com Anything that is not support, billing, security, or privacy.
Security security@shellorbit.com Vulnerability reports and suspected compromise. Read the disclosure conditions in section 10 of the terms first.
Privacy privacy@shellorbit.com Data access, deletion, and portability requests, and questions about the data processing addendum.

We reply to this address, so check it before sending.

Your own project name is fine if you work alone.

Added to the top of your message.

One line. Specific beats polite.

Finding ids, endpoint ids, event ids, status codes, and timestamps get you a useful answer on the first reply. Never paste a key, even a revoked one.

We answer within one business day. Security reports are read the same day.